FAQs

Who are Mango Pay?

Mango Pay is our payment provider. They formed in France in 2013 from parent company Leetchi, who are a European electronic finance institution. So far, they have more than 500 clients in 28 countries, and in 2013 handled more than €50 million in transactions.

Mango Pay create an individual client account for you as soon as you sign up to the JaeVee. When you make a deposit or investment, that money is held in your ring-fenced client account until the property becomes fully funded. When a property fully funds, the money in your client account is transferred into the account of the relevant SPV. This SPV then transfers the fund amount to our solicitor so that they can process the acquisition of the property.

On your personal bank statements, you may notice that you have been debited by Mango Pay, and not JaeVee. This is nothing to be alarmed about - they are one of our trusted partners.

Please note that your funds are not protected by the Financial Compensation Scheme and you do not have access to the Financial Ombudsman Service should you require any help.

Our money laundering and KYC checks are also carried out by Mango Pay. When you upload your ID to JaeVee it is securely checked by Mango Pay. They ensure that you are who you say you are, and conduct a credit check.

In the same way that a bank needs you to prove your ID when you open a new account, we need to undertake the same level of research before you can invest with us. This is for our protection and the protection of our investor community.

You can upload a high-quality copy of your passport, and in most cases don’t need to do anything else. This is the final stage of building your profile before you can start investing and building your property portfolio.

We also run your bank account details through an Experian system before we process a withdrawal into your bank account. This is to protect your funds and ensures that only you are receiving funds from your investments.

Other Partners Questions

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Properties

Investing in JaeVee involves risk, including loss of capital and illiquidity and it should be done only as part of a diversified portfolio. Investments made through JaeVee are not covered by the Financial Services Compensation Scheme (FSCS). Please read our full risk warning before deciding to invest.

Capital at risk. Read more